Responsibilities: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to inquiries from customers and help resolve technical issues. • Diagnose and troubleshoot technical issues, including account setup and network configuration. • Install, modify, and repair computer hardware and software. • Maintain and update technical documentation, user manuals, and training materials. • Assist with the deployment and maintenance of desktop and laptop computers. • Monitor system performance and troubleshoot issues. • Provide technical support for mobile devices. Requirements: • Bachelor's degree in computer science, information technology, or related field. • Experience with desktop operating systems and applications. • Knowledge of computer hardware and peripherals. • Excellent problem-solving and troubleshooting skills. • Ability to work independently and as part of a team. • Strong communication and customer service skills. Preferred Skills: • Experience with remote desktop support tools. • Knowledge of network protocols and technologies. • Experience with enterprise software solutions. • Understanding of security best practices. • Ability to prioritize tasks and manage time effectively. • Familiarity with ITIL processes.